Refund policy

At Asozi, we take pride in delivering high-quality culinary wafers and classic treats crafted to bring joy in every bite. Because our products are food items, we maintain strict standards to ensure safety and freshness.

Returns

Due to the perishable nature of our products, we do not accept returns once an order has been shipped.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue

Once reviewed, we may offer:

• A replacement shipment, or
• A full or partial refund

Refunds

Approved refunds will be processed back to your original payment method within 5–10 business days.

Cancellations

Orders can only be canceled within 12 hours of placing them. After that, we begin processing to ensure freshness and timely delivery.